SELECTED WORK

Projects Built With Purpose & Creativity.

Explore a selection of websites, redesigns, e-commerce projects, and digital solutions I've worked on for businesses and brands across different industries.

mariodonquilab.com
Development Clean & Responsive
Design Modern Experiences
WEB DEVELOPMENT UI / UX JOOMLA WORDPRESS E-COMMERCE
03
garciniacambogialegitdistributorph.com
Garcinia Cambogia SEO and customer experience optimization project
SEO · CUSTOMER EXPERIENCE · CONTENT

McElroy Smiles

Improving Search Visibility and the Patient Digital Experience

An ongoing optimization project focused on strengthening organic search visibility, improving website content, reducing friction in the patient journey, and making key information easier for prospective patients to find and understand.

MY ROLE

SEO Analysis · Content Optimization · Customer Experience Review · Search Console Monitoring · Website Recommendations · Performance Tracking

SEO Google Search Console Content Strategy Customer Experience Analytics
View Case Study
04
Customer Experience & Operations Workflow Optimization
01
Customer Journey

Identify friction points across the experience.

02
Support Process

Improve communication and response workflows.

03
Project Coordination

Organize tasks, priorities, and team execution.

04
Optimization

Turn findings into practical improvement actions.

CUSTOMER EXPERIENCE · PROJECT MANAGEMENT · OPERATIONS

Customer Experience & Operations

Turning Customer Friction Into Clear, Actionable Improvements

A customer experience and operations-focused engagement designed to identify friction across the customer journey, improve communication and support processes, organize workflows, and help teams prioritize practical improvements that support stronger customer experiences and more efficient day-to-day operations.

CX Customer journey and friction analysis
PM Task and project coordination
OPS Workflow and process improvements
MY ROLE

Customer Journey Review · Project Coordination · Support Process Improvement · Workflow Analysis · Documentation · Prioritization · Team Communication

Customer Experience Project Management Operations Support Process Improvement
View Case Study

More Than One Skill.
One Connected Approach.

My work combines strategy, technology, customer experience, and execution. Whether the goal is to improve a website, strengthen search visibility, organize a project, or create a better customer journey, I focus on practical solutions that support real business goals.

01

Website Design & Development

Modern, responsive websites built around usability, clarity, performance, and long-term maintainability.

Joomla HTML/CSS Responsive Design UX
02

SEO & Search Visibility

Search-focused improvements that help businesses build stronger visibility, better content, and healthier organic performance.

SEO Search Console Keyword Strategy Content
03

Customer Experience

Identifying friction across the customer journey and improving communication, support, usability, and self-service experiences.

CX Audits Journey Review Support Optimization
04

Project Management

Keeping projects organized, priorities clear, and teams aligned from planning through execution and delivery.

ClickUp Coordination Documentation Workflow
05

Marketing & Content

Content and digital marketing support designed to communicate clearly, strengthen positioning, and help move audiences toward action.

Content Strategy Email Landing Pages Campaign Support
06

Support & Operations

Practical operational support that improves processes, customer communication, documentation, and everyday business efficiency.

Customer Support CRM Processes Operations

Experience That Goes
Beyond the Deliverable.

Every project is an opportunity to solve a business problem, improve an experience, and create something that continues to provide value after the work is delivered.

15+

Years of Experience

Supporting businesses through technology, digital projects, customer service, and operations.

500+

Projects & Tasks Supported

From quick improvements to ongoing projects, website initiatives, content, support, and operations.

100+

Clients & Businesses Supported

Working across different industries, priorities, platforms, and business challenges.

06

Connected Capabilities

Web, SEO, customer experience, project management, marketing, support, and operations working together.

I don't approach projects as isolated tasks. I look at how every decision connects to the customer, the business, and the bigger goal.

A Clear Process.
Built Around the Goal.

I keep projects structured and practical, with each stage focused on understanding the challenge, building the right solution, and improving what matters most.

01
DISCOVER

Understand the Challenge

Clarify goals, priorities, users, current issues, and what success should look like.

02
ANALYZE

Find What Matters Most

Review the experience, data, workflows, content, or technical setup to identify the strongest opportunities.

03
BUILD

Create the Solution

Turn the strategy into practical execution through design, development, content, workflows, or project delivery.

04
OPTIMIZE

Refine the Experience

Test, review, simplify, and improve the work so the final result is clearer, stronger, and easier to use.

05
MEASURE

Learn From the Result

Use feedback, analytics, and performance data to guide future improvements and smarter next steps.

Additional Projects.
Different Skills, Same Standard.

Not every project needs a full case study. These selected pieces highlight additional work across design, marketing, content, websites, and digital support.

Upwork graphic design project thumbnail
GRAPHIC DESIGN

Upwork Service & Project Graphics

Professional marketing visuals designed to improve presentation, positioning, and service clarity on freelance platforms.

Canva Branding Marketing
Email marketing campaign design
EMAIL MARKETING

Campaign & Subscriber Communications

Email content and campaign assets created to support promotions, subscriber engagement, lead nurturing, and customer communication.

MailMunch Email Copywriting
SEO content strategy project
SEO & CONTENT

Authority Content & Topic Clusters

Long-form content, pillar pages, supporting articles, keyword planning, and structured internal linking designed around search intent.

SEO Content Keyword Research
Reusable website components and interface design
WEB DEVELOPMENT

Reusable Website Components

Modular interface components built to make website updates easier while maintaining visual consistency across pages and projects.

HTML CSS Joomla
Customer support and operations workflow project
CUSTOMER SUPPORT

Support & Workflow Improvements

Process documentation, customer communication, response workflows, and operational improvements designed to create a smoother support experience.

Support CRM Operations
Project management and task coordination
PROJECT MANAGEMENT

Digital Project Coordination

Coordinating tasks, priorities, documentation, communication, and delivery across multiple contributors and digital initiatives.

ClickUp Planning Coordination
AVAILABLE FOR SELECT PROJECTS

Seen What I Can Do?
Let's Build What's Next.

Whether you need a better website, stronger search visibility, a smoother customer experience, or reliable support to move a project forward, let's talk about what you're working on and where I can help.

Web & Digital Projects
Project & Operations Support
Long-Term Collaboration