Work History
2022-12 to 2024-02
Hubspot Specialist
Branssen Webmasters
• Implement and manage marketing campaigns using HubSpot platform
• Optimize lead generation and nurturing processes
• Create and manage email marketing campaigns
• Monitor and analyze website traffic and performance metrics
• Develop and execute inbound marketing strategies
• Customize and maintain HubSpot CRM system
• Collaborate with sales and marketing teams to align efforts
My Skills as a HubSpot Specialist:
• Proficient in using HubSpot tools and features
• Solid understanding of inbound marketing principles
• Ability to create and manage workflows and automation
• Experience with A/B testing and conversion rate optimization
• Strong analytical and data-driven decisionmaking skills
• Familiarity with SEO and content marketing strategies
• Knowledge of HTML/CSS for email and landing page customization
• Detail-oriented and organized with project management skills
2021-12 to 2022-11
E-commerce Support Specialist
Stratus LLC
• Provide customer support for online shoppers and address inquiries
• Assist with order processing, tracking, and returns
• Troubleshoot and resolve technical issues related to the e-commerce platform
• Collaborate with the sales and marketing teams to optimize customer experience
• Monitor and manage product inventory and availability
• Ensure website content and product information is up to date
• Implement and maintain online promotions and discounts
• Analyze customer feedback and suggest improvements to enhance the shopping experience
My Skills as an Ecommerce Support Specialist:
• Proficient in e-commerce platforms (Shopify, WooCommerce)
• Excellent customer service and problemsolving skills
• Knowledge of online payment systems and secure transactions
• Familiarity with shipping and logistics processes
• Basic understanding of web technologies and HTML/CSS
• Strong communication and interpersonal abilities
• Detail-oriented with good organizational and multitasking skills
• Ability to work in a fast-paced and dynamic e-commerce environment
• Analytical mindset to track and interpret website performance metrics
2015-05 to 2021-11
Graphic Artist/Video Creator/VA, Project Manager
• Provides clients with comprehensive administrative and project management support, spanning technical and general tasks.
• Possesses fundamental knowledge of SEO and extensive expertise in various link building techniques, including blog commenting, guest posting, directory submissions, video SEO, and social bookmarking.
• Proficiently works with the WordPress platform, utilizing plugins like SEOPressor and Yoast WordPress SEO.
• Demonstrates exceptional project management skills, handling multiple projects concurrently, and acting as a liaison between web developers/designers, clients, and customers.
• Holds prior experience as a project manager, overseeing 1 Australian account in the Web Design and Development industry, and working with 4 digital marketing companies in the USA and one in Canada.
2009-10 to 2015-04
Senior Technical Support Specialist/Graphic Artist/Video Creator, Virtual Assistant
• Provides comprehensive support to clients primarily in the Real Estate industry, covering back-office tasks, administrative support, client assistance, transaction coordination, and marketing support.
• Utilizes Graphic Design skills and video production expertise to help clients create, modify, and edit marketing materials like brochures, flyers, posters, banners, videos, and related content.
• Manages and maintains clients’ Real Estate and company websites, ensuring smooth integration of IDX functionality, and taking care of related responsibilities.
• Assists customers with the installation, reinstallation, and remote troubleshooting of networking devices they have purchased, offering guidance and resolving technical issues.
• Addresses support tickets from customers needing remote troubleshooting for their advanced networking devices, providing prompt and effective solutions.
• Handles escalated cases from lower-level Product Support Representatives, focusing on resolving customers’concerns regarding their purchased networking devices.
2006-10 to 2009-09
Senior Technical Support Specialist/Supervisor Synnex-Concentrix, Davao City
• Assisting customers through email and chat support, offering guidance and troubleshooting for the installation, reinstallation, or any technical issues related to their purchased networking devices.
• Handling support tickets from customers via email and chat support, providing troubleshooting assistance for their advanced networking devices.
• Managing escalated support tickets referred by lower-level Product Support Representatives, effectively resolving customers’ concerns regarding their purchased networking devices.
Notable Achievements:
• Received Top Performer Awards in 2009 and 2008 for outstanding performance.
• Recognized for exceptional CSAT (Customer Satisfaction) and productivity performance in 2007.
• Regularized within just 3 months of deployment due to excellent performance in 2006
Education
2001-06 to 2006-11
Bachelor of Science: Computer Engineering
University of Mindanao – Davao City, Philippine
1997-07 to 1999-03
Bachelor of Science: Information Technology
University of Mindanao – Davao City, Philippine
Interests
Gun Hobbyist Firing
Grunge, Alternative Rock, and Punk Rock
Playing Guitar
Visual Arts Painting